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Rush University Medical Center has new restrictions regarding visitors and is adjusting non-urgent scheduled appointments. For information about COVID-19, see the latest updates and our FAQs. Rush accepts donations to support systemwide response efforts, frontline staff, and patients and families.

Excellence is just the beginning.

On-demand video visits:
Rush care, where and when you need it.

Talk to a live provider and get an online diagnosis now.

Please note: Rush now offers video visits for novel coronavirus concerns. Please use our to assess your risk or start a visit.

How it works

Video visits are fast, easy and convenient.

  • Check in for a video visit and get a notification within 20 minutes that a provider is ready to connect.
  • Chat one-on-one with a live Rush provider. If you need prescriptions, they’ll be sent to your pharmacy of choice.

Video visits are available to adults and children of all ages. New and existing patients are accepted. For the best possible experience, access video visits on the My Rush app, available on the and .

Virtual visits are not for emergencies. If you have an urgent medical need, call 911 — or visit your nearest emergency department or urgent care facility.

Conditions available for adults

o Acid reflux o Cold/flu o Concern for novel coronavirus
o Cough o Fever o Insect bites/stings
o Minor burns o Minor injuries o Painful urination*
o Red eye* o Return to work assessments o Seasonal allergies
o Sinus problems* o Sore throat o STD counselling
o Wound check

Return to work assessments will provide you with documentation needed to return to your workplace after an illness. If you need treatment for a condition other than these, you can make an appointment or visit one of Rush’s walk-in care locations.

*E-Visits available.

Conditions available for kids

o Cold/flu o Concern for novel coronavirus o Cough

Video visits for kids are restricted to the topics above. For visits with children under 12 years of age, the parent/guardian and child must both be present for the visit.

If you need assistance setting up a proxy account for your child 11 years and younger or getting an account set up for children 12 years to 18 years, please call (312) 563-6600.

Video visit hours

Video visits are available 7 a.m. to 11 p.m., seven days a week.

If you need care outside of these hours, consider an E-Visit or visit one of our walk-in care locations.

Payment

To promote safety and wellness in our community, we will submit claims for video visits directly to your insurance carrier and you will not need to pay an upfront fee for your visit. If we do not have your insurance on file or if you do not currently have coverage, we may follow up with you after your visit. In some instances, copays or co-insurance may apply. The standard patient out of pocket expense for a video visit is $49 or less.

Start your virtual visit

Take the following steps to get started with your video visits:

  1. and . If you already have the app, please verify that you are on the latest version.
  2. Select On-Demand Video Visits from the virtual care menu.
  3. Enter information about your condition and complete the check-in process, including payment.
  4. Within 20 minutes, you’ll be notified that a provider is ready to connect.
  5. Join the video chat on your smartphone, tablet or computer and get treatment.

For more information, check out our video visit FAQs. For assistance connecting to a video visit, you can contact us at (312) 563-6600 or email us at virtualcare@.

Download the app

You can download the My Rush app on the (iOS) or from (Android). If you already have the app, please verify that you are on the latest version.

Learn More


If you prefer to get an online diagnosis from a provider via message, try an E-Visit.
Your primary care doctor is on your side to help you meet whatever health goals you set — and to help gently push you toward better health when you need that, too.
Visit Rush's online physician directory to search for a provider who meets your needs and the needs of your family. The directory provides a range of information to help you choose, including video profiles for many care providers.

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